For ZenGengo activities that require audio recording, you will need to ensure that permission is granted in your browser to access the microphone. For more information about how to allow access to the microphone in each specific browser, see below.
Chrome
When first using an audio recording activity type, be sure to select the "Allow" button in the pop-up permissions window:
If microphone permission is already disabled, it can be re-enabled by clicking on the padlock in the top left of the browser window, and then clicking on "Reset permission":
Safari
When first using an audio recording activity type, be sure to select the "Allow" button in the pop-up permissions window:
If microphone permission is already disabled, it can be re-enabled in the following way. First, click on "Preferences" from the "Safari" menu:
Next, select "Websites" at the top of the pop-up window, then select "Microphone" on the left side, and finally select "Allow" from the dropdown menu for the "Currently Open Websites":
Mobile Safari
When first using an audio recording activity type, be sure to select the "Allow" button in the pop-up permissions window:
If microphone permission is already disabled, it can be re-enabled in the following way. First, click on the icon at the top left of the browser, then select "Website Settings":
Next, in the "Microphone" section ensure the "Allow" option is checked:
Edge
When first using an audio recording activity type, be sure to select the "Allow" button in the pop-up permissions window:
If microphone permission is already disabled, it can be re-enabled in the following way. First, click on the icon at the top right of the browser, then select the "Always allow access to the microphone" option:
Firefox
When first using an audio recording activity type, be sure to select the "Allow" button in the pop-up permissions window:
If microphone permission is already disabled, it can be re-enabled in the following way. First, click on the icon at the top left of the browser, then click the "X" on the "Blocked Temporarily" notification: