ZenGengo

Accounts

Account, billing, and access

Find billing controls and get help with account changes.

Check your account

Open Account from the teacher menu to see your registered email, usage, subscription status, and the dates shown for your account.

Payment details and invoices

If your account includes Manage Billing, select it to open the billing portal. Use its available controls to review invoices and payment details.

Cancel a subscription

If Cancel Subscription is shown on the Account page, open it and review the confirmation before proceeding. Return to your account to check the resulting status and dates.

New plans and upgrades

New individual paid subscriptions, conversions to yearly billing, and Plus upgrades are no longer available. For school access, see Institutional accounts. If you are looking for a new individual account or trial, contact support for current options.

Email changes, expired access, and stored work

Contact support for an account email change or questions about access after expiry or cancellation. Include your registered email and institution, if applicable. Do not create a replacement account expecting your existing content or subscription to move automatically.

Keep copies of important work. See Export courses and save records.