Institutional accounts

Teachers joining a school

Ask your institution’s ZenGengo manager to add your teacher account. You do not need to buy or upgrade an individual subscription.

1. Register a teacher account with the Google or Microsoft account you intend to use for teaching, if you do not already have one.
2. Give your institution manager the exact email address registered on your ZenGengo account.
3. Once the manager confirms you have been added, sign in again with that same account.

If you already have an individual subscription or belong to another institution, contact support before changing your account. Do not create a duplicate account to work around an access problem.

Institution managers: add a teacher

1. Ask the teacher to register first and confirm their registered email address.
2. Open Institutional Admin from your account menu, then select the Users tab.
3. Check your institution’s seat allowance, select Add User, and enter the teacher’s registered email address.
4. Check that the teacher appears in the user list and ask them to sign in again.

If you see User could not be found, check that the teacher has registered a teacher account and that the email matches. If the account is already linked to another institution, is identified as a paying subscriber, or has more than one matching record, contact support. Previously subscribed accounts may also need support to resolve their billing link.

Joining with an institutional access code

Access-code activation is still available for eligible teacher accounts, even though new individual paid subscriptions and upgrades are disabled. If your manager has given you an institutional access code, sign in and open Account Options directly. In the Institution section, enter the code, select Activate, and confirm the institution name.

You do not need an Upgrade button to reach this page. If the page redirects, the activation fails, or the institution has no available seats, ask your manager or contact support.

Other institution controls

Authorized managers can review users, assignments, and submissions in the corresponding tabs of Institutional Admin. If available, use Open Billing Portal for institutional billing.

For additional managers, seat changes, or a school account enquiry, use the support form and include your institution name.