Help & support
How can we help?
Simple guides for learning and teaching with ZenGengo.
All help articles
Student access
- Sign in or register
Choose the right account and resolve a blank sign-in window.
- Unlock a course with an access card
Understand Join Codes, redeem codes, and course access.
- Browser and device troubleshooting
Check your browser, permissions, and connection.
- Play and record audio
Fix sound playback and microphone permission problems.
- Complete and submit an assignment
Open your work, submit it, and find feedback.
Teaching
- Create and organize folders
Start a folder and choose how students will submit work.
- Student details and submission settings
Choose sign-in, a class list, or details entered on submission.
- Create and preview assignments
Build activities and check the student view before sharing.
- Combine assignments into a lesson
Put related activities in order and share a single lesson link.
- Create or import a course
Publish a collection of lessons and give students a Join Code.
- Share, copy, and import content
Share student links or copy teaching content between folders and accounts.
- Use Google Classroom
Connect an account and share assignments to a paired class.
- Changes to assignment features
What is available for older activities and new assignments.
Reviewing work
- Review work and give feedback
Save comments, audio feedback, and a score for submitted work.
- View grades and submission history
Use the gradebook, logs, score downloads, and account analytics.
- Get submission notifications
Receive an email when work is submitted to an assignment.
- Delete submissions or a folder
Remove selected records and understand what deletion affects.
Accounts
- Account, billing, and access
Find billing controls and get help with account changes.
- Institutional accounts
Ask your institution manager to add your teacher account, or use an institutional access code.
- Export courses and save records
Download a course file and keep copies of student results.
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