Student access
Browser and device troubleshooting
Check your browser, permissions, and connection.
Compatible devices
ZenGengo is cross-device compatible and fully responsive across desktops, laptops, tablets, and smartphones.
Compatible browsers
The following browsers are fully supported:
- Google Chrome v81+ (macOS / Windows / Android)
- Mozilla Firefox v76+ (macOS / Windows)
- Safari v14+ (macOS / iOS)
- Edge v81+ (macOS / Windows)
The following browsers are not supported:
- Internet Explorer (all versions)
- Opera (all versions)
- Google Chrome on iOS (all versions)
- Embedded browsers (browsers embedded within smartphone apps such as Facebook or LINE)
Troubleshooting
Open ZenGengo in an up-to-date browser on your computer, tablet, or phone. If a feature fails, try Chrome or Edge on a computer, or Safari on an iPhone or iPad.
- Open the link in the browser itself, rather than an embedded browser inside LINE or another app.
- Allow JavaScript and the cookies needed to stay signed in.
- Allow pop-ups for the Google or Microsoft sign-in process.
- Check that your internet connection is stable before submitting or uploading work.
- For recording, allow microphone access both in the browser and in your device settings.
Save any work you can before refreshing or closing a page. If the problem persists, include your device, browser, page link, and exact error when you contact support.
For a blank login window, see Sign in or register. For sound problems, see Play and record audio.